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Fell pony and foal

Exchanges & Returns

At Fantasy Fell, our goal is to ensure complete satisfaction with our products. If for any reason you’re unhappy with them, please keep them with the original packaging, in the condition they were received and return within 14 days for a full refund or exchange.

If your goods arrive damaged or broken, please provide us with clear photographic evidence of the alleged fault or damage.  If we agree that the products are faulty or damaged, we will provide you with a replacement (if available) or refund the price of the products in full, together with any applicable delivery charges. If you return products to us because they have been mis-described, we will refund the price of the products in full, together with any applicable delivery charges.

We can only issue a refund once we have received the goods so it would be safer to return your items via recorded delivery to:

Fantasy Fell Ltd
Pacific House,
Parkhouse,
Carlisle,
Cumbria,
CA3 0LJ

Telephone: 01228 712015
Email: sales@fantasyfell.co.uk

Please see our Terms and Conditions for further details.